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Summarise marketplace feedback with AI-built reports for every ecommerce function in under a minute.
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Drag in your .xlsx review export. We validate required columns and strip empty feedback automatically.
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Supported formats: .xlsx
reviews_may_2024.xlsx
124 MB · 45,231 reviews
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Who is this report for?
CX Leader Report
May 1 - May 14, 2024 · 45,231 reviews
Executive summary
Overall sentiment improved 6% vs prior period. Shipping delays and refund process friction continue to impact satisfaction the most.
Average rating
4.3
+0.2
Positive sentiment
68%
+6%
Negative sentiment
12%
-3%
Response rate
91%
+4%
Top themes by impact
vs prior periodShipping & Delivery
Product Quality
Customer Service
Packaging
Value for Money
Before: Spreadsheet triage
Manual, inconsistent, time-consuming.
| Review ID | Rating | Title | Review Text |
|---|---|---|---|
| 1001 | 2 | Late delivery | Arrived 5 days late |
| 1002 | 1 | Damaged item | Box was crushed |
| 1003 | 3 | Too small | Size runs small |
- Hours of manual filtering
- Hard to spot what matters
- No role-specific view
- Slow to share and act
After: Stakeholder-ready report
AI turns reviews into clear insights and actions.
Key insight
Delivery delay is the top driver of dissatisfaction, impacting CSAT by -14 points.
Top action
Improve delivery ETA accuracy and provide proactive updates.
Impact on CSAT by theme
Delivery delay
Packaging damage
Size mismatch
Refund friction
Product quality
Start your analysis in minutes
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- Reduce manual triage time by 80%
- Role-aware storytelling
- Works with cross-border storefronts
Trusted by ecommerce teams
“We moved from weekly spreadsheet reviews to daily feature decisions—Insight Reviews surfaces signal we used to miss.”
“Our CX team finally sees the same story as logistics and product. It feels like everyone is reading the same brief.”
Works with your existing exports
No new data pipeline required.
Keep using Taobao, Tmall, and browser-extension exports. Insight Reviews handles validation, clustering, and stakeholder-ready summaries.
reviews_may_2024.xlsx
May 14, 2024 · 45,231 reviews
reviews_apr_2024.xlsx
Apr 14, 2024 · 38,901 reviews
reviews_mar_2024.xlsx
Mar 14, 2024 · 41,302 reviews