AI-powered review insights

Insight Reviews

Summarise marketplace feedback with AI-built reports for every ecommerce function in under a minute.

⏱️ Reduce manual triage time by 80%

Bulk import the marketplace exports you already use and turn messy rows into structured narratives instantly.

🧩 Role-aware storytelling

Ops, product, CX, and supply chain teams each receive tailored summaries focused on what they need to act.

Why teams choose Insight Reviews

Hard-earned review analysis heuristics are codified into prompt packs so cross-functional teams align without spreadsheets.

⚡
Reduce manual triage time by 80%
Bulk import the marketplace exports you already use and turn messy rows into structured narratives instantly.
🎯
Role-aware storytelling
Ops, product, CX, and supply chain teams each receive tailored summaries focused on what they need to act.
🌏
Works with cross-border storefronts
Built for Taobao and Tmall exports—no custom data prep, no engineering dependency, and no raw data stored on our servers.

1Upload

Drag in your .xlsx review export. We validate required columns and strip empty feedback automatically.

2Focus

Pick the stakeholder role, analysis focus, or ask a custom question to tailor the prompt.

3Analyze

Receive a structured summary with key findings, supporting evidence, and recommended next steps.

Compatible with all major e-commerce solutions

Upload exports from Taobao, Tmall, and other browser extensions without manual formatting. Insight Reviews recognises the standard columns and keeps brand assets intact.

Trusted by ecommerce teams

“We moved from weekly spreadsheet reviews to daily feature decisions—Insight Reviews surfaces signal we used to miss.”

KA Operations Director, Hotfor E-commerce

“Our CX team finally sees the same story as logistics and product. It feels like everyone is reading the same brief.”

VP of Sales, Tea Tree